Return and Refund Policy

We offer a 30-day return and exchange policy, which means you have 30 days to request a return or exchange after receiving the item. We regret that we cannot offer refunds or exchanges after purchases older than 30 days.

To be eligible for a return, your item must be unused, tagged, and in its original packaging and condition. You will also need to show your receipt or proof of purchase.

To apply for a return, please contact us at the service line 0800-010-288. If your return is accepted, we will send you a return mailing label with instructions on how to return the item. Please do not return items before communicating with us. If you have any return questions, you can contact us at any time through the service line 0800-010-288.

damage and problems

Please inspect the item as soon as you receive your order, if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and deal with it accordingly.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom-made items (such as special order or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous substances, flammable liquids or gases. Please contact us with questions or concerns about your specific item.

Sorry, we cannot accept returns on specials or gift cards.

replacement

The fastest way to ensure you get what you want is to return your existing item and then purchase a new item separately once the return has been accepted.

Refund

Once we have received and inspected your return, we will notify you as soon as we approve your refund. If approved, you will automatically be refunded on the original method of payment. Keep in mind that it may take some time for the bank or credit card company to process and fund the refund.

transport

You will be responsible for paying the shipping cost of the returned item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it takes for your exchanged item to arrive may vary. Please contact Serviceline 0800-010-288 for all return requests.