contact us
Welcome to Joyoung Service Center
Solve problems, find spare parts and read expert advice and guidance.
live chat
When Joyoung customer service is online, the live chat button will appear in the lower right corner of your screen.
hotline
Service line: 0800-010-288
Customer service time: Monday to Friday 09:00~12:30/13:30~18:00 (except holidays)
Please leave your questions and contact information, our Joyoung customer service will contact you within 1-3 working days.
Learn about our policies
Return and Refund Policy
We offer a 30-day return and exchange policy, which means you have 30 days to request a return or exchange after receiving the item. We regret that we cannot offer refunds or exchanges after purchases older than 30 days.
We offer a 30-day return and exchange policy, which means you have 30 days to request a return or exchange after receiving the item. We regret that we cannot offer refunds or exchanges after purchases older than 30 days.
Privacy Policy
Dear friends, Joyoung Co., Ltd. absolutely respects and protects your personal privacy. In order to help you understand how Joyoung Co., Ltd. collects, applies and protects the personal information you provide, please read the Privacy Policy in detail.
Dear friends, Joyoung Co., Ltd. absolutely respects and protects your personal privacy. In order to help you understand how Joyoung Co., Ltd. collects, applies and protects the personal information you provide, please read the Privacy Policy in detail.
shipping policy
Please read Joyoung's shipping information carefully to understand how your order is delivered, how to track the delivery status, and ownership, terms and risks.
Please read Joyoung's shipping information carefully to understand how your order is delivered, how to track the delivery status, and ownership, terms and risks.
Terms of Service
Please read these terms carefully. Accessing and using Joyoung products ("products"), Joyoung services ("services") and Joyoung website https://tw.joyoung.com ("website"), including any content therein, requires you to agree to these terms .