Service Support and Policy

Terms of Service

The following are the latest Joyoung terms and conditions ("Terms").

Please read these terms carefully. Accessing and using Joyoung products ("products"), Joyoung services ("services") and Joyoung website https://tw.joyoung.com ("website"), including any content therein, requires you to agree to these terms . You must read, agree to and accept all conditions contained in these terms. By creating an account, or using or accessing our website, you are bound by these terms and represent your continued acceptance of these terms.

Your Joyoung account

If you create an account on the Site, you are responsible for maintaining the security of your account and are solely responsible for all activity that occurs under your account and any other conduct related to your account. You agree to provide and maintain accurate, current and complete information, including your contact information to receive notices and other communications from us, and your payment information. You may not use false or misleading information in account-related information, nor use the name or reputation of others for transactions, and Joyoung may change or delete any information it deems inappropriate or illegal, or may expose Joyoung to third-party claims any information. You agree that we may take steps to verify the accuracy of the information you provide to us. You are responsible for taking reasonable steps to maintain the confidentiality of your username and password. You must notify Joyoung immediately of any unauthorized use of your information, your account, or any other breach of security. Joyoung will not be liable for any of your actions or omissions (including any resulting damages).

User Responsibilities for the Site, Products and/or Services

All your use of this website, products and/or services must be legal and consistent with these terms and any other agreement between you and Joyoung.

When accessing or using this website, products and/or services, you must always behave in a courteous and respectful manner. We expressly prohibit the use of the Site, products and/or services to do any of the following, and you agree not to use the Site to do any of the following:

  • Engage in conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any city, state, national, or international law or regulation that is inconsistent with generally accepted Internet protocols;
  • transmit, transmit, or post material that is copyrighted or otherwise owned by a third party, unless you are the copyright owner or have permission to post the owner of the material; transmit, transmit, or post material that reveals trade secrets, unless you own those trade secrets or the license rights of the owner;
  • transmit, transmit or post material that infringes any other intellectual property rights, privacy or publicity rights of others;
  • attempt to interfere with this website, our network or network security in any way, or attempt to use our website to gain unauthorized access to any other computer system;
  • Access unauthorized data, or log into a server or account that you have not authorized to access;
  • Attempt to probe, scan or test the vulnerability of a system or network, or breach security or authentication measures without proper authorization (or successfully attempt to do so);
  • Attempt to interfere with or interfere with the operation of the Site, products and/or services, or our provision of services to other site users, our hosting providers, or our network, including, without limitation, by submitting viruses to the Site, overloading, "flood attacks" " or "crash" this website, etc.

In addition, if you operate an account, contribute to an account, post material on this site, post a link on this site, or otherwise provide material through this site (any such material, "Content"), you are responsible for Take full responsibility for the content and any damage and loss caused by the content. This applies regardless of whether the content constitutes text, graphics, audio files or computer software. By providing the content, you represent and warrant that:

  • Downloading, copying and using the content will not infringe the proprietary rights of any third party, including but not limited to copyright, patent, trademark or trade secret rights;
  • If your employer owns the intellectual property you create, you have (i) obtained written permission from your employer to publish or make available that content, including but not limited to any software, or (ii) obtained from your employer a license to A written waiver of all rights in the content;
  • You have fully complied with any third-party licenses associated with the Content and have taken all necessary steps to enable end users to successfully pass all required terms;
  • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
  • the content is not spam and does not contain unethical or unwanted commercial content designed to direct traffic to third-party sites or improve the search engine ranking of third-party sites, or to further engage in unethical or illegal conduct (such as phishing), or Content that misleads (e.g. falsifies) the recipient about the source of the material;
  • The Content is not obscene, defamatory, hate speech, or racially or ethnically objectionable, and does not violate the privacy or publicity rights of any third party.

If you delete content, Joyoung will use reasonable efforts to remove it from the website and our servers, but you understand that caching or references to that content may not be immediately available to the public.

You are responsible for taking the necessary precautions to protect yourself and your computer systems from viruses, worms, Trojan horses and other harmful or destructive content. Joyoung will take reasonable precautions to prevent the transmission of harmful content from its technical systems to your technical systems.

Joyoung is not responsible for any damage or loss caused by your access or use of websites, products and/or services, or access to or use of non-Joyoung websites.

Joyoung has the right (but not the obligation) to refuse or delete any Joyoung that violates any Joyoung policy or is harmful or offensive in any way, or terminates or denies anyone access to and for any reason based on Joyoung’s sole judgment. Use of the Site, Products and/or Services.


Fees and Payments

When purchasing a product and/or service, you agree to pay the annual subscription fee for the product or service specified by Joyoung. Payment will commence from the first day of your subscription to the Products and/or Services and cover an annual period, details of which are stated at the time of subscription.

The configuration and price of the website, products and/or services may change at any time, and Joyoung always has the right to modify the configuration, fees, prices and quotations, but the price cannot be changed for you during the subscription period, only after Joyoung negotiates with you and agrees to extend , upgrade or renew the subscription period to take effect. If you do not object in writing to Joyoung within seven (7) business days of receiving a notification or invoice from Joyoung containing or announcing a change in fees and/or prices, you agree to any such change . All prices are exclusive of taxes, and you shall pay all taxes, duties, levies or similar charges imposed on Joyoung or you by any taxing authority (excluding taxes on Joyoung’s income), which taxes, duties, levies Fees or similar charges are related to your order, unless you have provided Joyoung with appropriate resale or tax-exempt documentation, which should be consistent with the place of delivery of the product and/or service, that is, the use of the product and/or service or place of execution. If the law changes, resulting in the imposition of taxes and this tax is not recoverable, thereby increasing the cost of Joyoung to deliver products and / or services, Joyoung has the right to increase the price accordingly and retroactively.


Use of Third Party Content and Materials

Joyoung has not reviewed and cannot review all material, including computer software, posted through the site and therefore cannot be held responsible for the content, use or effects of that material. By operating the website, Joyoung does not express or imply endorsement of the posted material, or believe that the material is accurate, useful or harmless. The Site may contain offensive, indecent or otherwise objectionable content, as well as technical, typographical and other errors. The Site may also contain material that violates third parties' privacy or publicity rights, or that infringes intellectual property and all other rights, or whose downloading, copying or use is subject to additional terms and conditions, express or implied. Joyoung is not responsible for any damage and/or loss caused by your use or download of other parties' published items on the website.


Content Posted on Other Sites

We have not reviewed and are unable to review all materials, including computer software, provided through the websites and webpages linked to Joyoung.com, which are linked to Joyoung.com. Joyoung does not have any control over these non-Joyoung websites and webpages and is not responsible for their content or use. By linking to non-Joyoung websites or webpages, Joyoung does not express or imply endorsement of such websites or webpages.


copyright infringement

Joyoung requires others to respect its intellectual property rights, and Joyoung also respects the intellectual property rights of others. If you believe that material on the website infringes your copyright, please inform Joyoung. Joyoung will respond to all such notifications within its capabilities, including removing the infringing material or disabling all links to the infringing material as necessary or appropriate. In order to bring infringing material to our attention, you must provide our DMCA agent with the following information: (a) an electronic or physical signature of a person authorized to act on behalf of the copyright holder; location on the website; (c) a written statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (d) your name and contact information, including telephone number and email mailing address; and (e) you represent that the above information in the notice is accurate and that, under oath, you are the copyright owner or are authorized by the copyright owner.

For users who may infringe the copyright or other intellectual property rights of Joyoung or others, Joyoung may terminate or refuse to use the website, products and/or services at its own discretion. In the event of this termination, Joyoung's obligation to refund any amount previously paid to Joyoung to anyone will not exist.


trademark

Joyoung, the Joyoung logo and all other trademarks, service marks, graphics and logos related to the website, products and services are trademarks or registered trademarks of Joyoung or Joyoung's licensors. Other trademarks, service marks, graphics and logos associated with the Site, products and services may be trademarks of other third parties and unless otherwise stated, this license is for our exclusive benefit and right of use or may be their respective property of the recipient. Your use of the site does not grant you any right or license to reproduce or otherwise use any Joyoung or third party trademarks. Likewise, unless expressly authorized by you, you do not grant any right or license to reproduce or otherwise use any of your trademarks, service marks, graphics and/or logos.


termination

You can terminate the agreement with Joyoung and close your account at any time, the effective date is the last day of your subscription period, just contact the service hotline 0800-010-288. Joyoung may terminate its relationship with you at any time, or terminate or suspend your access to and use of the website, products and/or services, including the use of any software, (i) if you violate these terms and/or any other agreement with Joyoung agreement; (ii) if Joyoung reasonably suspects that you violate the law or infringe the rights of a third party when using the website, products and/or services; (iii) if Joyoung reasonably suspects that you are trying to unfairly use or abuse Joyoung's policies; ( iv) If Joyoung reasonably suspects that you are using the website, products and/or services fraudulently, or that the products or services provided to you are used fraudulently by a third party; (v) if you fail to pay any amount owed to Joyoung; (vi) You violate any applicable laws or regulations. When your Joyoung account is terminated for the above reasons, no fees will be refunded and you will be denied access to the website, products and/or services, including all their data.

Joyoung may terminate any agreement and deactivate your account if the Services, or any part thereof, are no longer legal or commercially viable in Joyoung's sole discretion in your jurisdiction. In the event that you terminate or close your account due to Joyoung’s major breach of contract, and there is no breach of contract by you, or in the case of Joyoung’s force majeure, Joyoung will refund you in proportion to the remaining period of the subscription period. any fees or expenses. If you think that Joyoung has failed to perform or the service is defective, you must notify Joyoung in writing and give Joyoung fourteen (14) days to fix the defect. If Joyoung repairs the defect within this repair period, Joyoung will not be in breach of the contract and will not be responsible for any damages and/or losses related to the breach. If Joyoung fails to fix the defect within the repair period, you can immediately terminate the subscription by notifying Joyoung in writing.

Changes

The configuration and specifications of this website, including but not limited to all available content, products and services, may be revised and/or updated from time to time at Joyoung's sole discretion. You will be bound by these changes or updates unless such changes materially reduce the functionality and value of the Site, products and/or services.


warranty

Thank you for your attention to Joyoung products. We offer our customers a one-year limited warranty. This limited warranty applies to physical goods purchased from https://tw.joyoung.com/ .

Disclaimer of Implied Warranties Unless expressly stated and to the extent permitted by law, Joyoung makes no warranties, conditions or representations of any kind, express or implied, with respect to appliances or parts covered by this warranty, including but not limited to workmanship, merchantability, Warranty, condition or representation of commercial fitness, fitness for a particular purpose or durability.


Limitation of Remedies; Exclusion of Indirect and Consequential Damages

Your sole remedy under this limited warranty is repair or replacement of the appliance as specified herein. Joyoung brand shall not be liable for indirect, incidental or consequential damages arising from the use or operation of electrical appliances, or damages arising from economic loss, personal injury, property loss, loss of income or profits, dismantling and installation costs.


Warranty service

To obtain service under this warranty, please contact our service line 0800-010-288. If we are unable to resolve the problem, you may be required to send the appliance to a service department for a quality check. The Joyoung brand is not responsible for shipping costs associated with warranty service, except for shipping costs when returning your appliance within Canada or the forty-eight states of the United States and the District of Columbia as specified herein. When returning an appliance, please include your name, mailing address, email address, phone number, and proof of the original date of purchase, along with a note describing the problem you are experiencing with the appliance.


Limitation of Liability of Joyoung, its suppliers and licensors

In no event shall any party, its subsidiaries and affiliates, and their respective directors, officers, employees or agents, and other representatives, have any ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS AND BUSINESS INTERRUPTION, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), ARISING OUT OF THE WAY OF THE SITE, EVEN IF SUCH PARTY EXPRESSLY ADVISES THE POSSIBILITY OF SUCH DAMAGES , nor assume any responsibility. Except for damages caused by Joyoung products and/or services that have been legally proven or recognized intellectual property infringements, the liability of this party shall not in any case exceed your ten years before the damages first occurred. The total amount received from Joyoung within two (12) months.

Your Representation and Warranty You warrant and undertake that your use of the website, products and/or services will comply with any agreement between you and Joyoung, the Joyoung Privacy Policy, these terms and any applicable laws and regulations, including but not limited to your any local laws or regulations of your country, state, city, or other governmental area concerning matters of online conduct and acceptable content, including all laws applicable to the export of technical data from the country in which you reside, and any other applicable policies or terms and Conditions.


compensation

Subject to the limitations set forth herein, the parties agree to defend and indemnify the other, including its subsidiaries and affiliates, and their respective directors, officers, employees, or agents, and other representatives, against TERMS OR ANY AGREEMENT BETWEEN THE PARTIES OR (ii) ANY CLAIMS, LOSSES, DAMAGES, LIABILITIES AND COSTS (INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEYS) ARISING OUT OF ANY INFORMATION OR MATERIALS fees and court costs).

You understand and agree that by using the Products and/or Services, you are solely responsible for any data (including personally identifiable information) collected or processed through our Products and/or Services. You will protect and indemnify Joyoung without limitation for all damages arising from (alleged) violation of any privacy laws due to the use of products and/or services.


Special Tips for Children

This site is not intended for use by children under the age of 16, and our products and services may not be purchased by children under the age of 16. We do not knowingly collect personal information from visitors under the age of 16. If you are under the age of 16, you may not submit any personal information to us. If you are under the age of 16, you should use this website with the consent of your parent or guardian.


Use of Communication Services

The Site may contain bulletin board services, chat areas, newsgroups, forums, communities, personal pages, calendars or other messaging or communication facilities designed to allow you to communicate with the general public or specific groups (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and materials that are appropriate and relevant to the particular Communication Service.

For example, without limitation, when using the Communication Services, you agree not to: defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or transmit any inappropriate, vulgar, defamatory, infringing, obscene or illegal subject, name, material or information; upload files containing software or other material protected by intellectual property laws (or rights of privacy or publicity), unless you own or control such rights or have obtained all necessary consents; upload any other similar software or programs that contain viruses, corrupt files, or may damage the operation of another's computer; advertise or offer any merchandise or service for commercial use; conduct or forward surveys, contests, pyramid schemes, or chain letters; download any other file that other users of the Communication Service know or reasonably should know cannot be legally distributed; alter or delete any author identification, statutory or other appropriate notices, or source or source identification or labeling of software or other material contained in uploaded files; restrict or hinder other users from using and enjoying the Communication Services; violate any code of conduct applicable to any particular Communication Service; or other guidelines; collect or otherwise collect information about others, including email addresses, without their consent; in violation of any applicable law or regulation.

Joyoung is not obligated to monitor communication services. However, Joyoung reserves the right to review the materials posted to the communication service and delete any materials at its sole discretion. Joyoung reserves the right to terminate your access to any or all communication services at any time for any reason without prior notice.

Joyoung reserves the right to disclose any necessary information at any time to meet any applicable laws, regulations, legal procedures or government requests, or to edit, refuse to publish or delete all or part of any information or materials according to Joyoung's own judgment.

Joyoung has no responsibility for the materials you provide to https://tw.joyoung.com/ (including feedback and suggestions) or publish, upload, input or submit any materials provided in any communication service or published on any Joyoung webpage Claim ownership of material on any Joyoung website or our related services (collectively, the "Submissions"). However, by posting, uploading, inputting, providing or submitting your submission, you grant Joyoung, our affiliates and necessary sublicensors to use your submission for the operation of their network business, including but not limited to the following rights : copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and publish your name in your Submission.

No compensation will be paid for use of your Submissions under these Terms. Joyoung has no obligation for the publication or use of any submissions you provide and may delete any submissions at any time at Joyoung's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission, you warrant and represent that you own or otherwise control all rights in and to your Submission as described in this section, including, without limitation, that you provide, post, upload, input or Submit all rights required for submission.


international users

This service is controlled, operated and managed by Joyoung's office in Taiwan. If you access the Service from outside Taiwan, you must comply with all local laws. You agree that you will not use the Joyoung content accessed through https://tw.joyoung.com/ in any country or in any restricted manner, including the manner prohibited by any applicable laws, restrictions or regulations.

compensation

You agree to indemnify, defend and hold Joyoung, its officers, directors, employees, agents and third parties harmless from any and all claims arising out of your use or inability to use this website or services, any user posts you post, your violation of this Agreement terms, damages, costs, liabilities and expenses (including reasonable attorneys' fees) arising out of your violation of the rights of any third party or your violation of any applicable law, rule or regulation. Joyoung reserves the right to assume the exclusive defense and control of any matter for which you are liable for compensation at your own expense, and you will fully cooperate with Joyoung to assert any available defense measures at that time.

Prohibition of Class Actions

Any arbitration under these terms and conditions will be conducted on an individual basis; class arbitration and class/representative/collective actions are not permitted. The parties agree that each party may bring suit against the other party only in its individual capacity and not as a plaintiff or class member in any possible class, class and/or representative action, such as as a private attorney against the other party lawsuit filed. In addition, unless you and Joyoung agree otherwise, the arbitrator may not consolidate more than one individual's claims, nor preside over any other form of representative or class action.

Termination/Access Restriction

Joyoung reserves the sole discretion to terminate your right to access this website, related services, or any part thereof at any time without prior notice. In the event that any provision of these Terms, including without limitation disclaimers and limitations of liability, is determined to be invalid or unenforceable under applicable law, then such invalid or unenforceable provision will be deemed to be valid and enforceable Clause, the effective clause that comes closest to the intent of the original clause, while the remainder of the agreement remains in effect. Unless otherwise specified, this agreement constitutes the entire agreement between the user and Joyoung on this website, and it supersedes all electronic, oral or written communications and proposals between the user and Joyoung about this website, whether prior or contemporaneous. A paper version of this agreement and a printed version of notices given electronically will be deemed admissible in judicial or administrative proceedings and subject to the same conditions as other business documents and records. The parties expressly desire that this Agreement and all related documents be written in English.

  • Return and Refund Policy

    We offer a 30-day return and exchange policy, which means you have 30 days to request a return or exchange after receiving the item. We regret that we cannot offer refunds or exchanges after purchases older than 30 days.

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  • shipping policy

    Please read Joyoung's shipping information carefully to understand how your order is delivered, how to track the delivery status, and ownership, terms and risks.

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  • Privacy Policy

    Dear friends, Joyoung Co., Ltd. absolutely respects and protects your personal privacy. In order to help you understand how Joyoung Co., Ltd. collects, applies and protects the personal information you provide, please read the Privacy Policy in detail.

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