Service Support and Policy

Privacy Policy

Privacy Statement

1. Privacy and personal information statement and member rights declaration

Dear friends, Joyoung Co., Ltd. absolutely respects and protects your personal privacy. In order to help you understand how Joyoung Co., Ltd. collects, applies and protects the personal information you provide, please read the Privacy Policy in detail. The following will tell you about the privacy protection policy of Joyoung Co., Ltd.


2. Personal information rights statement

In order to provide you with complete and continuous after-sales warranty services, Joyoung Co., Ltd. and its affiliated companies (hereinafter referred to as "the company") will collect your personal information when you log in as a member. Your information is only available in Taiwan For use by the company and its third parties until you delete your membership information.

When you log in as a member, you also agree to receive member activities or marketing messages of offers offered by this website.

According to the Personal Information Law, you may inquire about, request to read, make a copy of, or request to stop collecting, processing, using or deleting the personal data provided by the company, but the company may charge necessary costs according to the law; you may also enter This website supplements or corrects your personal information. If you do not want to provide information, you may not be able to know the preferential information or complete after-sales service provided by the Group.

If you have any questions or requests about the privacy protection policy of Joyoung Co., Ltd., or related matters related to personal data, or if you do not want to receive marketing information, you can use the "Contact Us" method at the bottom of this website or contact 0800 -365-588 to contact us and we will reply with instructions as soon as possible.


3. Confidentiality

The company will keep the personal information provided by you confidential, and will never disclose it to third parties that have nothing to do with the services of this website. All data, other than personal data, are deemed to be non-confidential and non-proprietary. In order to provide you with better products and services, the company provides such information to other manufacturers or partners for product development, manufacturing and promotion.


4. Personal data security

The company will make every reasonable effort to store all personal data held on this warranty page in a safe and secure place.


5. Intellectual property rights

This webpage and any information provided on the webpage, including but not limited to text, artwork, icons, images and trademarks, are all copyrights, trademarks or other intellectual property rights of the company. Without the prior written permission issued by Joyoung Co., Ltd. and its affiliated companies, you may not copy, reproduce, republish, upload, download, upload, record, transmit, store in a retrieval system, alter, change, display or distribute to the public; however, you may download the materials displayed on the webpage for non-commercial household and personal use.


6. Content

The company makes every reasonable effort to ensure that the information provided on this web page is correct and up-to-date. However, the company does not make any express or implied guarantees for the accuracy and completeness of any information contained in this website.


7. Limitation of Liability

When you browse and use this website, it means that you have confirmed and accepted that you are required to use this website. The company is not liable for any direct, indirect, incidental damages or loss of income arising from the use, browsing or inability to use this web page. Without prejudice to the foregoing, this website and any information and materials contained in this website are provided "as is" without any express or implied warranties of privacy or non-infringement.

The company is also not responsible for any damage or injury arising from the use or browsing of this website, or any errors, omissions, interruptions, deletions, defects, delays in operation or transmission, computer viruses, telecommunications line failures, intercepted transmissions, software or hardware problems (including but not limited to data loss or compatibility issues), theft, destruction or alteration of the web page, or any breach of contract, tort, negligence, or any other Any other legal claims arising directly or indirectly from the uploading, downloading or recording of any data, text, images or other materials or information on the webpage.


8. Change

Joyoung Co., Ltd. has the right (but not the obligation) to review, edit or otherwise make changes to this web page and any information contained therein at its absolute discretion without prior notice.

COOKIE Statement

What are cookies and why do we use cookies

Cookies are small text files placed on your computer by the websites and/or applications you visit. The purpose of cookies is to help us improve your experience when using our website, such as storing your preferred language settings for your next visit.

The information we collect through cookies is used for the following purposes:

  • Adapt our website to your individual needs
  • Remember notifications you've received and never show them again
  • To improve and update our website based on how you use it

We generally do not use cookies to identify you personally.


WHAT COOKIES WE USE

The categories of cookies we use are as follows:

Category 1 Necessary Cookies
Necessary cookies allow you to use our website and all features on it, such as accessing secure areas of the website. Some functions on the website may not be available without the use of these cookies.


Class 2 Cookie Performance Cookie
Cookies collect information about your website usage so that we can continue to provide better website services. These cookies collect, for example, which pages you visit most often, as well as any error messages you may receive. The information received by these cookies is anonymized. They do not collect any personally identifiable information about you.

  • Google Analytics (General): We use Google General Analytics to monitor our website performance and review visitor activity in order to tailor our content to visitor expectations.


Category 3 functional cookies
Functional cookies allow us to provide a user experience that is more in line with individual needs. These cookies allow us to remember information (such as user name and language preference) so that you do not have to re-enter it the next time you visit. The information collected by these cookies is anonymized. They cannot track your browsing activity on other websites.


Type 4 Targeting/Advertising Cookies
We and our service providers may use advertising cookies to deliver advertisements that we think are relevant and interesting to you.

For example, we may use targeting or advertising cookies to customize the advertisements and content you receive from our website, to limit the number of times you see the same advertisement on our website, and to help measure the effectiveness of our advertising campaigns.

  • Facebook pixel: We use the Facebook pixel to measure the effectiveness of social media advertising campaigns in relation to the Facebook platform
  • Google AdWords Conversion We use the Google AdWords cookie to customize the ads and content you see on our site, to limit the number of ads you see on our site and to measure the effectiveness of advertising campaigns
  • Google AdWords (remarketing): We use the Google AdWords remarketing cookie to target you when you visit our website, the websites of entities that advertise to us (advertisers), or the websites and online services on which we display ads. activities to collect relevant information.
  • Bing Ads News We use the Bing Ads cookie to record when you complete a transaction on our site

The advertisements and content you see on our website may be set by using Google AdWords Cookie and Bing Ads Cookie. We use these cookies to provide advertisements related to our services. better experience. None of the above platforms store any personally identifiable information.


Category 5 Social Media Cookies
The Joyoung Healthy Food website uses third-party cookies from social media sites such as Facebook, Twitter, and LinkedIn to make in-depth marketing activity reports, and to track social network users when they visit the site. The tracking method is to use such social networking sites Provided tagging mechanism. These cookies are also used for event tracking and remarketing purposes. All information collected through such tags will be used in accordance with the SGS Privacy Policy and Social Network Privacy Policy. The Joyoung Healthy Food website does not collect or store any personally identifiable information.


We recommend that you accept cookies to ensure you have the best experience when visiting our website.

  • Return and Refund Policy

    We offer a 30-day return and exchange policy, which means you have 30 days to request a return or exchange after receiving the item. We regret that we cannot offer refunds or exchanges after purchases older than 30 days.

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  • shipping policy

    Please read Joyoung's shipping information carefully to understand how your order is delivered, how to track the delivery status, and ownership, terms and risks.

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  • Terms of Service

    Please read these terms carefully. Accessing and using Joyoung products ("products"), Joyoung services ("services") and Joyoung website https://tw.joyoung.com ("website"), including any content therein, requires you to agree to these terms .

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